Effective Date: May 11, 2026
We (“we”, “us”, “our”) operate the website [https://velvhome.com/]. This Privacy Policy explains how we collect, use, share, and protect your personal information, and describes your rights under the California Consumer Privacy Act (CCPA) and other applicable laws.
1. Personal Information We Collect
We may collect the following categories of personal information:
- Identifiers: name, email address, phone number, shipping/billing address, IP address
- Transaction information: order history, purchase details, payment method (we do not store credit card numbers)
- Device & usage data: browser type, access times, pages viewed, clicks, and other browsing activities
- Marketing data: email subscription status, communication preferences
2. How We Use Your Information
We use your personal information to:
- Process, fulfill, and ship your orders
- Communicate with you (order updates, customer support)
- Send marketing emails (with your consent)
- Improve our website, products, and services
- Comply with legal obligations
3. Sharing of Personal Information
We do NOT sell your personal information for monetary or other valuable consideration.
We may share your information only as necessary:
- Service providers: payment processors, shipping carriers, email platforms, analytics providers (e.g., Google Analytics)
- Legal requirements: to comply with law, court order, or government request
- Business transfer: in connection with a merger, sale, or acquisition (you will be notified via email or prominent notice)
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies (including Google Analytics and Meta Pixel) to improve your experience and measure traffic. You may disable cookies in your browser settings.
5. Data Retention
We retain personal information only as long as necessary:
- Order data: 7 years (for tax and legal purposes)
- Marketing data: until you unsubscribe or request deletion
- Usage data: anonymized after 24 months
6. Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know: request details about the personal information we collect, use, and share
- Delete: request deletion of your personal information (subject to exceptions)
- Opt-out: opt out of the sale of your personal information (we do not sell your data)
- Non-discrimination: we will not discriminate against you for exercising your rights
To exercise your rights, contact us at: [Your Email]
7. Security
We use industry-standard security measures to protect your personal data. No electronic storage or transmission is 100% secure, however.
8. Changes
We may update this Privacy Policy. Changes will be posted on this page with a revised effective date.
9. Contact Us
For questions or requests, contact us at:
Email: info@velvhome.com
Website: https://velvhome.com